ZKRD Ope­ra­ti­ons

The ZKRD employs staff with various qua­li­fi­ca­ti­ons and exper­ti­se to cope with the diver­se and com­plex tasks invol­ved in sear­ching for a stem cell donor. Tog­e­ther, they form a gre­at team, working tireless­ly to give pati­ents hope of a new life. Our employees are the life­b­lood of the ZKRD. Without their com­mit­ment, capa­bi­li­ties and enthu­si­asm, we would not be whe­re we are today as a non-pro­fit orga­niz­a­ti­on. A total of around 60 moti­va­ted spe­cia­lists are invol­ved in our ope­ra­ti­ons, ensu­ring that the search for stem cell donors runs smooth­ly, suc­cess­ful­ly, and with speed.

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The cur­rent manage­ment of the Ger­man Natio­nal Bone Mar­row Regis­try (ZKRD), Vol­ker Rump (left) & PD Dr. med. Joan­nis Myti­li­ne­os, wish you a warm welcome.

Search and Trans­plan­ta­ti­on Service

The team at the Search and Trans­plan­ta­ti­on Ser­vice coor­di­na­tes the ent­i­re pro­cess from search request to stem cell trans­plan­ta­ti­on. This inclu­des, among other things, sear­ching for unre­la­ted blood stem cell donors and respon­ding to requests for sui­ta­ble donors from search cen­ters and trans­plant cen­ters in Ger­ma­ny and abroad. In addi­ti­on, the team hel­ps coor­di­na­te the pre­pa­ra­ti­ons for blood stem cell collec­tion and is respon­si­ble for ensu­ring com­pli­an­ce with safe­ty stan­dards. The Search and Trans­plan­ta­ti­on Ser­vice team also acts as an advi­ser to our partners.

Trans­port Pro­duct Service

The Trans­port Pro­duct Ser­vice team coor­di­na­tes and orga­ni­zes the trans­por­ta­ti­on of stem cell pro­ducts from peri­pheral blood or bone mar­row and donor lym­pho­cytes from unre­la­ted donors. The team is also respon­si­ble for regis­tering the stem cell cou­riers with the cus­toms office and air­port secu­ri­ty, as well as gua­ran­te­eing safe and reli­able hand­ling of the pro­cess. Natu­ral­ly, they also advi­se our part­ners on all rela­ted matters.

Finan­ce and Bil­ling Service

The Finan­ce and Bil­ling Ser­vice first­ly cla­ri­fies the ques­ti­on of cos­ts with the respec­ti­ve natio­nal payers under the respec­ti­ve insuran­ce terms. This hel­ps in initia­ting a donor search for Ger­man pati­ents – saving all tho­se invol­ved, but espe­cial­ly the pati­ent, a lot of time and effort. Sub­se­quent­ly, the ZKRD hand­les the pay­ment and bil­ling of all pati­ent-rela­ted ser­vices, from donor search to trans­plan­ta­ti­on. The pro­ces­ses inclu­de addi­tio­nal ser­vices such as donor insuran­ce or pro­duct lia­bi­li­ty insuran­ce, and the acti­vi­ties of the Trans­port Pro­duct Service.

Infor­ma­ti­on Technology

The main task of the IT team in terms of deve­lo­p­ment is not only to main­tain the infor­ma­ti­on and com­mu­ni­ca­ti­on soft­ware at the ZKRD but also to enhan­ce and/​or new­ly deve­lop its com­pon­ents. The ZKRD’s own Opti­Match® matching soft­ware is espe­cial­ly important here, and in terms of per­for­mance and fle­xi­bi­li­ty is far more advan­ced than all other com­pa­ra­ble pro­grams avail­ab­le world­wi­de. The IT ser­vice team is respon­si­ble for smooth ope­ra­ti­ons, natio­nal and inter­na­tio­nal data exchan­ge, and the design of the IT infra­st­ruc­tu­re and IT ser­vices of the ZKRD. With respect to sup­port, our IT col­leagues deal with ques­ti­ons from our part­ners con­cer­ning the pro­grams and inter­faces deve­lo­ped at the ZKRD. They also sup­port our employees intern­al­ly with any hard­ware or soft­ware issues.

Qua­li­ty Management

The Qua­li­ty Manage­ment team at the ZKRD is respon­si­ble for estab­li­shing an envi­ron­ment and pro­ces­ses that gua­ran­tee the qua­li­ty of the pro­ducts and ser­vices sup­plied to pati­ents and ser­ve to pro­tect donors. In this regard, the team ensu­res that the ZKRD meets the requi­re­ments of DIN EN ISO 9001 and, tog­e­ther with our part­ners, imple­ments the stan­dards of the world­wi­de umbrel­la orga­niz­a­ti­on, the World Mar­row Donor Asso­cia­ti­on (WMDA). Con­ti­nuous­ly deve­lo­ping the Ger­man stan­dards for unre­la­ted blood stem cell dona­ti­on is also part of this work.

Human Resour­ces

The acti­vi­ties of the Human Resour­ces team inclu­de hand­ling and orga­ni­zing all employee-rela­ted admi­nis­tra­ti­ve tasks – from joi­ning to lea­ving the orga­niz­a­ti­on. Ano­t­her important ele­ment is per­son­nel deve­lo­p­ment. In addi­ti­on to recruit­ment, this also inclu­des trai­nee sup­port, con­ti­nuing pro­fes­sio­nal deve­lo­p­ment and health manage­ment. Last but not least, this is whe­re the threads for crea­ting fami­ly-friend­ly, future-pro­of work­pla­ces are woven together.

Office Manage­ment

Office Manage­ment is the first port of call for inqui­ries from doc­tors, indi­vi­du­als and insti­tu­ti­ons rela­ting to stem cell trans­plan­ta­ti­on. The team is respon­si­ble for ans­we­ring or for­war­ding let­ters, e‑mails and calls from home and abroad. In addi­ti­on, they hand­le admi­nis­tra­ti­ve tasks for their col­leagues in other depart­ments so that the lat­ter can con­cen­tra­te on their pri­ma­ry role of sear­ching for unre­la­ted donors.

Public Rela­ti­ons

The goal of PR at the ZKRD is to pre­sent infor­ma­ti­on about the pro­ces­ses from donor search to trans­plan­ta­ti­on in a com­pre­hen­si­ble and trans­pa­rent man­ner. Inte­res­ted par­ties thus recei­ve com­pre­hen­si­ve infor­ma­ti­on about all aspects of the donor search. The PR team is the­re­fo­re respon­si­ble not only for issuing regu­lar press relea­ses and tal­king with jour­na­lists, but also for pre­pa­ring infor­ma­tio­nal brochu­res, annu­al reports and arti­cles for the ZKRD website.

Would you like to con­ta­ct us?

We would be hap­py to assist you if we can. Sim­ply use our con­ta­ct form for your inquiry.